Question 1

Are all bags authentic?

Accepted Answer

We only offer bags that we select carefully. The information available on the origin and authenticity of a particular piece can be found in its product description. If you would like to see more photos or details before buying, just message us.

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Question 2

What condition are the bags in?

Accepted Answer

Every bag is a one-off pre-loved piece. We describe the condition as precisely as possible and show signs of wear such as scratches or rubbing in the photos and in the description. All photos show the actual bag on offer.

Question 3

How does ordering work?

Accepted Answer

Add the bag you like to your cart and send me your request using the order form. You will receive an order number straight away. We then sort out availability and payment personally – you will see exactly how it works right after sending your request.

Question 4

How long does shipping take?

Accepted Answer

Once payment has been received we ship your bag as quickly as possible. We will tell you the expected delivery time when we confirm your order. You can find details on our “Shipping” page.

Question 5

Can I cancel my order?

Accepted Answer

As long as your request has not been paid for, you can cancel it informally at any time through our customer service. Information on your statutory right of withdrawal after purchase can be found in the right of withdrawal notice.

Question 6

How can I contact customer service?

Accepted Answer

The quickest way to reach us is WhatsApp. Alternatively you can send us an email – you will find all contact options on the “Contact” page.